What happens if you need to cancel a transport or test?

We keep it straightforward. Cancel before the rig rolls or the collector arrives and you get a full refund. After that, it depends on how far along we are.

Understand what cannot be refunded

Once we confirm and begin your transport or collection run, that time is committed and cannot be reversed. It's why some services are non-refundable.

A clear process for billing disputes

If you believe a charge is incorrect, contact us within 30 days. We review each case directly and resolve it within 15 business days.