Two minutes on how we handle your information
We collect only what we need to transport you safely or process your specimen. We keep it private. We follow the law. That's the short version — the full policy below spells out the details.
What information do we gather from you?
We collect only the information needed to arrange your transport, bill correctly, and keep your records under HIPAA. Nothing more, nothing extra.
Your name and contact info
Full name, phone number, email, and address so we can schedule and confirm your ride.
Medical transport details
Pickup and drop-off locations, transport type needed, and any special equipment required for your safety.
Health insurance and billing
Insurance member ID, group number, and policyholder details to process claims correctly on your behalf.
Health information for care
Medical condition, diagnosis, medications, and allergies relevant to providing safe transport and proper care en route.
The clipboard is full before the rig leaves the bay
We use patient information to coordinate transport, bill correctly, and comply with DOT and HIPAA standards. Nothing extra, nothing shared without your authorization.
Your information goes to labs, billing, and the medical team on duty
We share patient data with the labs running the tests, the billing service processing the claim, and the healthcare providers handling the transport or specimen collection. No third parties beyond that.
Privacy isn't just paperwork — it's how we operate every shift
HIPAA rules aren't a binder we pull out once a year. Every transport, every call, every specimen chain-of-custody is handled with the same standard: patient information stays protected, full stop.
Your rights under HIPAA and Georgia law
Have a question or concern? Reach out directly.
If you have questions about our privacy policy or how we handle your information, call or email us. We respond during business hours.